PRIVATE CUSTOMERS BUSINESS CUSTOMERS About bank C REWARDS
PRIVATE CUSTOMERS
BUSINESS CUSTOMERS
About bank
C REWARDS
search search
  1. Customer support
  2. Mobile App

Mobile App

With our app, you can use our banking services whenever and wherever is most convenient to you.

photo
Scan QR-code to download the app
Download app
icon

Payment cards and accounts

See your balance and block or unblock cards.

icon

Touch ID and Face ID

Confirm payments using your face or fingerprint.

icon

Change PIN code

Even if you have forgotten the old one.


Available services

  • Change the PIN code for your cards, payment rings, wristbands or stickers even if you have forgotten the old PIN.
  • Pay using a phone number, no need to know an account number.
  • Block and unblock cards, and order a new one.
  • Keep up with your C REWARDS points and exchange them for prizes.
photo

Task tool

Task Tool is an addition to Citadele app, empowering customers to create tasks for their family and friends. Moreover, it helps parents discuss finances with kids and lets kids try earning their first pay.

  • To use Task Tool, both the task sender and task recipient must be Citadele clients, have Citadele app installed, and have activated an option to pay to the mobile phone number. The sender must be at least 18 years old.
  • In the app go to More > Tasks and create your first task. Choose a task from the category list or create your own. Set a description, select a due date and amount of a reward. Ready? Press Send!
  • Once the task is completed, the recipient marks it as done and the sender can approve it and pay the reward.
  • Don’t want to do the task? You can also decline it.
More information
Task tool view on mobile
photo
photo

Push notifications

A simple way to keep up with the latest updates on your account and card activities in the mobile app.


How to activate

Become a Citadele customer and apply for a C card remotely

  • Take a photo of yourself and your ID
  • Fill in an application and receive your C card by mail at the address you give us within five business days
  • Activate your card in the app
qr Scan QR-code to download the app
download Download app
photo
c cards
c cards

C cards

Select the C card which best suits your
lifestyle and start enjoying the wide range of
benefits.

More on C cards

* If you are at least 7 years old but not yet 18, you should apply in person rather than via selfie, bringing one of your parents to our branch. If the parent is already a customer of Citadele, the account for the child can be opened remotly.

Any questions about the app or the services it offers?

Pick a topic that interests you and find answers to your questions.

icon

Mobile App

Connection, access problem solving, features
icon

MobileSCAN

Initial setup or reinstall
icon

Payments

Making payments, paying bills
All topics

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
What should I do if I have changed my phone to easily use Citadele application?

If you have changed the phone, download Citadele application on your new phone. After downloading, press the ‘Login’ button, enter the Online Banking login name, password and set up your MobileSCAN, i.e. create the application PIN code and activate fingerprint or FaceID (if supported by the phone). If you have previously used Quick Balance or phone purchases, you need to re-enable these features in your new phone.

Do not forget to disable all connected features in your old phone. You can easily do this in the ‘Settings’ section by disconnecting the device (if the old phone is still available) or in the ‘Mobile Services’ section of Online Banking.

If I already have Citadele mobile application on my mobile device, will I need to download the application to use all the new application features?

If the mobile device is set to automatically update mobile applications, the application will update itself. If the automatic updating of mobile applications is not set, you will get a message that it is possible to update the version of Citadele mobile application.

How can I get a new version of the application?

A new version of the application will be gradually available to all clients within about a month. It is most convenient to set up automatic updates for applications on Google Play or AppStore, and when the update is available to you it will update itself. This is the quickest way to get the latest features.

When updating the application to the new version, is it necessary to re-connect MobileSCAN and quick functions?

No, it is not. When updating the application, your previous MobileSCAN, the previous PIN code and quick functions will be retained. If your phone supports fingerprints or FaceID (iPhone phones), you can now also activate them.

In which cases the fingerprint / TouchID function may not work in the mobile app?

  1. In cases when the mobile app has not recognized the fingerprint three times in a row. In such cases, you will be automatically offered to enter your PIN code.
  2. If you are an iOS phone user, the TouchID function can be blocked by the phone operating system. This happens, for example, when a fingerprint on the phone is not recognized eight times in a row. In this case, you need to unlock the fingerprint feature on your phone first to be able to use it again in the mobile app.
  3. If you add a new fingerprint to your phone, the fingerprint feature will be disabled in the mobile app for security reasons. In this case, you need to reactivate your fingerprint in the mobile app so you can use it again to log in or confirm payments.

The users of which mobile devices is the new Citadele mobile application available to?

Citadele mobile application is available to the users of Android (from 7.0) and Apple iOS (from 16.0) mobile operating system devices.

More questions
What should I do if I have changed my phone to easily use Citadele application?

If you have changed the phone, download Citadele application on your new phone. After downloading, press the ‘Login’ button, enter the Online Banking login name, password and set up your MobileSCAN, i.e. create the application PIN code and activate fingerprint or FaceID (if supported by the phone). If you have previously used Quick Balance or phone purchases, you need to re-enable these features in your new phone.

Do not forget to disable all connected features in your old phone. You can easily do this in the ‘Settings’ section by disconnecting the device (if the old phone is still available) or in the ‘Mobile Services’ section of Online Banking.

If I already have Citadele mobile application on my mobile device, will I need to download the application to use all the new application features?

If the mobile device is set to automatically update mobile applications, the application will update itself. If the automatic updating of mobile applications is not set, you will get a message that it is possible to update the version of Citadele mobile application.

How can I get a new version of the application?

A new version of the application will be gradually available to all clients within about a month. It is most convenient to set up automatic updates for applications on Google Play or AppStore, and when the update is available to you it will update itself. This is the quickest way to get the latest features.

When updating the application to the new version, is it necessary to re-connect MobileSCAN and quick functions?

No, it is not. When updating the application, your previous MobileSCAN, the previous PIN code and quick functions will be retained. If your phone supports fingerprints or FaceID (iPhone phones), you can now also activate them.

In which cases the fingerprint / TouchID function may not work in the mobile app?

  1. In cases when the mobile app has not recognized the fingerprint three times in a row. In such cases, you will be automatically offered to enter your PIN code.
  2. If you are an iOS phone user, the TouchID function can be blocked by the phone operating system. This happens, for example, when a fingerprint on the phone is not recognized eight times in a row. In this case, you need to unlock the fingerprint feature on your phone first to be able to use it again in the mobile app.
  3. If you add a new fingerprint to your phone, the fingerprint feature will be disabled in the mobile app for security reasons. In this case, you need to reactivate your fingerprint in the mobile app so you can use it again to log in or confirm payments.

The users of which mobile devices is the new Citadele mobile application available to?

Citadele mobile application is available to the users of Android (from 7.0) and Apple iOS (from 16.0) mobile operating system devices.

More opportunities

photo

C cards

Free money transfers within Europe and free cash withdrawals from ATMs worldwide. C REWARDS prizes and discounts.
Learn more
photo

Payment accessories

Choose your contactless payment method: ring, wristband or sticker.
Learn more
photo

Consumer loan

Up to 20 000 EUR to fulfill your dreams.
Learn more